Privacy Policy

Who are we?

We are EQL Ltd, a Private limited Company registered in England and Wales at Speed Medical House, Matrix Park, Chorley, Lancashire, England, PR7 7NA , company registration number 11806513. In this document EQL Ltd will sometimes be referred to as “we”.

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What kind of personal data might we collect?

EQL Ltd only collects personal data when we require it for us to deliver our legitimate business services. The kinds of personal data we may collect are:

Why do we collect and process personal data?

We collect personal data about our staff and others that do work on our behalf for management purposes, i.e. to run our business. We collect personal data about our customers and prospective customers so that we can maintain a professional relationship with them. We collect personal data about the patients/clients of our customers so that we can provide the services to them that our customers contract with us to provide. Limited personal data will also be collected on those who visit our website and use or explore our online services so that we can tailor and improve these services. We also anonymise patient/client data for statistical and analytical purposes – this makes it safe to use as individuals cannot be identified and as such it is outside of the remit of Data Protection legislation.

We only collect personal data when it is necessary to deliver these goals and as these are legitimate business interests we have a clear legal basis for doing so. Data Protection legislation restricts us from using personal data for other purposes but permits us to process personal data in support of our ‘legitimate interests’. The legislation places further restrictions on what it terms ‘special category’ data which includes people’s health data and we ensure that when we process this type of data it is only for the types of medical purposes that the legislation permits.

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Who might we share your information with?

We may be required to share personal data to comply with our various legal obligations and to assist with law enforcement, e.g. fraud and serious crime.

We may share some personal data with the other members of our group of companies that we have shared services with. For example, Payroll.

We may also share personal data with third party service providers e.g. Google which we utilise to deliver our services. These third parties operate under strict contractual terms and provide state of the art security.

In the event that we sell or reorganise our business we may transfer the personal data that we hold to a new provider but we will ensure that your interests are protected if we do so.

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Where is my data going to be stored?

We currently utilise Google Cloud Services to hold data securely. This data is held in the UK.

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How long will we keep your data for?

We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered.

Your Rights, Our Responsibility

Data Protection law provides you with a number of Rights which EQL Ltd will endeavour to support.

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Right of Access

If you would like to know what personal data we hold about you and to obtain a copy of that data please contact us in writing with your request. We may have to seek confirmation of your identity to ensure a request is genuine.

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Right to Rectification

This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

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The Right to Objection

The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or may use, your personal data you may do so freely.

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The Right to Portability

This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to you or to another provider of your choosing.

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The Right to Complain

We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about EQL Ltd to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns.

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Our contact details

If you wish to get in touch with EQL Ltd please do so with any of the following contact details:

EQL Ltd,
G06 Eagle House,
167 City Rd,
Hoxton,
London
EC1V 1AW

@: samantha@eql.ai