Phio Access Joins Digital Rehabilitation Pathway With HCML

Supporting HCML to get their customers access to healthcare faster and more efficiently.

EQL is pleased to announce its latest partnership with HCML, one of the UK’s most comprehensive providers of rehabilitation and case management solutions.

HCML specialises in providing case management & treatment services to the legal and insurance industries, and the corporate & public sectors; assisting injured and ill individuals to recover and return to work, or to their pre-injury condition.

HCML will use Phio Access as part of its end-to-end fast-track digital rehabilitation pathway across the personal injury, corporate health markets and private medical insurance.

HCML has been looking at digitising the MSK assessment process to accelerate recovery, better serve its customers by reducing their touch time, and improve the entire process, from beginning to end.

“The process by which claims are made is becoming ever more sophisticated and the importance of a smooth and easy customer experience has increased but what hasn't changed is the importance of accelerating the recovery of claimants and getting them back to health after their accident,” said Ben Dawson, Commercial and Transformation Director for HCML.

“Phio Access helps HCML to very quickly ascertain the appropriate clinical pathway for each individual, which means they can rapidly begin their treatment journey even outside normal business hours. It allows us to handle higher volumes of those cases, get people into the appropriate pathways more quickly, reduce claim lifecycles, accelerate return to work, and it provides a high level of consistency in its clinical decision making.”

Ben Dawson, Commercial and Transformation Director, HCML

“Phio Access allows us to handle higher volumes of those cases, get people into the appropriate pathways more quickly, reduce claim lifecycles, accelerate return to work, and it provides a high level of consistency in its clinical decision making.”

Supporting people to get better, faster.

EQL worked with HCML’s Medical Director Dr Alex Smallwood and the organisation’s clinical case managers to integrate Phio Access with the HCML-developed bespoke decision trees to ensure consistent, high quality, proven and effective outcomes.

“The accuracy of the decision making of the integrated digital pathway is vitally important. Our clinical focus guarantees the level of accuracy of outcomes. We’ve always got the injured individual at the centre of our decision making, and this is strongly supported by this new pathway,” said Ben.

Phio Access offers claimants speedier access, 24/7, allowing HCML to extend its support offering to those who need it outside of business hours.

Following an injury, the claimant can now enter through the HCML portal, complete a bespoke assessment and be signposted to a treatment pathway — virtual and clinic-based physiotherapy sessions can be booked online.

“It's all about giving individuals speedy access and autonomy over their rehabilitation process, rather than them feeling like someone on the phone is directing them. And of course, the quicker they get into rehabilitation off the back of an injury, the sooner they are likely to recover,” said Ben.

“We have a reputation for clinical excellence, and including Phio Access allows us to offer clients an end-to-end digital pathway. For people who want that convenience and speed, it really is positive. The idea that they can just go online, complete the digital assessment themselves, choose their own physiotherapy, get seen by a physiotherapy provider, get treated by a physio and then get better is great.”

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